Shipping Policy

Below you will find the average delivery time for all our packages:

• Once an order is placed, we take 1 - 3 working days to process the order. During the week, it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

• Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an Order

The ordering process at [Shop Name] is as simple as possible.

1. First, go to the product page and add the product you want to your shopping cart. To do this, click on the "Add to cart" button.
2. Check that you have selected the correct variants.
3. If everything is correct, click on the "Proceed to checkout" box.
4. On the Information Page, enter your correct address details. Double-check all details before proceeding.
5. Once the information is filled in correctly, click on the "Continue shipping" button.

On the "Dispatch" page, you will have the opportunity to check your entered address details.

💡 Shipping is always FREE
As a token of appreciation to our customers, we always pay the shipping and delivery costs.

To proceed, click on "Proceed to payment."

Payment Options

At hellostella.com, all payment options are SSL-encrypted, ensuring a secure payment environment.

The following payment methods are available:

• Klarna (deferred payment)
• Credit Cards (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• Sofort (Immediate Bank Transfer)

Once you have selected your preferred payment method, click on "Complete Order." You will then be redirected to your chosen payment provider. Follow the instructions to complete your payment.

In case you experience any issues while placing your order, please contact us immediately for assistance.

Shipping Costs

✅ We cover all shipping costs!
All orders are delivered 100% free of charge.
🚫 No minimum order quantity required!

Shipping Your Order

Have you found the perfect look or accessory on our website? Then, of course, you’ll want to receive it as soon as possible!

That’s why we ensure fast processing and shipping of your order.

• To keep prices fair, we collect parcels in bulk and ship them once we reach our minimum shipment quantity.
• We appreciate your understanding and support in helping us reduce waste and create a healthier world.

🚨 Important Notice:
Due to high demand and ongoing challenges related to the COVID-19 pandemic, shipping delays may occur. Please keep this in mind when placing your order.

📩 If you need your order shipped urgently, please contact us by email. Our customer service team will be happy to assist you in finding the best possible solution!